Very Strange Conflict With Toolset

#16133
  • Resolved Tom

    5 years, 1 month ago

    Rank Math business

    Hello, experiencing a very strange conflict with Toolset.

    If you aren’t familiar with Toolset, it is generally a Custom Types and Fields system but built around page templates.

    I have applied the very same template to Author archives, Day archives, Month archives, Category archives, Tag archives, Year archives.

    Only on the Category and Tag archives the template renders above the header and then below the header. When Rank Math is disabled this does not occur.

    Wondering if you could take a look and see if there might be a fix. I’ve put in a ticket with Toolset for the same as well.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please elevate the temporary account access to at least an administrator so that we can check this further?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Tom

    5 years, 1 month ago

    Rank Math business

    Sorry… done.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have submitted this problem to our developers for closer investigation and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Tom

    5 years, 1 month ago

    Rank Math business

    Any movement here?

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Apologies for the delay.

    I have just pushed this up the queue and you can expect a response shortly.

    We appreciate your continued patience. Thank you.

    Pratik

    5 years, 1 month ago

    Hello,

    Sorry for not following up quickly and any inconvenience that might have been caused due to that.

    I see the issue on your site, it looks like the Rich Snippet is causing the problem. For now, I’ve disabled the Rich Snippets module on your site in Dashboard >> Rank Math >> Modules that seemed to have fixed the issue. Can you please confirm?

    Our Development team will further debug this issue and release an update if needed. For now, please keep the Rich Snippet module disabled.

    Hope that helps. Thank you.

    Tom

    5 years, 1 month ago

    Rank Math business

    Hi Pratik,

    Thanks so much for the follow up and finding the source of the problem.

    A longer term solution in a release would be greatly appreciated. This is an existing site that I’m rebuilding with more than 2500 posts and I’ve been using rank math for rich snippets. I fear what happens to my rankings when relaunching the site and they all disappear.

    I’m going to leave this post open for a bit. If you could update me on what the verdict is from the team when they decide that would be appreciate.

    Thanks again!

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Very Strange Conflict With Toolset’ is closed to new replies.