Version 1.0.65 breaks our site

#210144
  • Resolved Sean
    Rank Math free

    Hi guys,

    We use TranslatePress Pro and when we activated Rank Math 1.0.65 we had issues with redirections not working.

    Rolling back RankMath to the 1.0.64 version fixed the problem.

    Our site is in English and Thai and the redirection error only affected Thai links.

    Thanks

    Sean

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us. Sorry for the delay and any inconvenience that might have been caused due to that.

    Can you please update Rank Math to the latest version and share the affected URL in the sensitive data section so we can check?

    We really look forward to helping you.

    Sean
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks for getting back.

    I checked and the redirection issue was being caused because of the Remove Category Base option in WP Dashboard > Rank Math > General Settings > WooCommerce. I disabled that option and the redirection issue was resolved. But still, your category pages are throwing a 404 error page in both versions even when the Rank Math is deactivated.

    It seems like some other plugin or theme is causing this issue. Please follow this troubleshooting guide to figure that out: https://rankmath.com/kb/check-plugin-conflicts/

    Hope this helps. Let us know if you need any further assistance.

    Sean
    Rank Math free

    Turning off the Remove Category Base option in WP Dashboard > Rank Math > General Settings > WooCommerce has messed up our permalinks.

    The problem I told you about does not happen in version 1.0.64 it only started with version 1.0.65

    We don’t want the Remove Category Base option turned off.

    There is obviously something in the latest version of RM that causes this problem.

    Hello,

    Thanks for getting back. Sorry for the delay and any inconvenience that might have been caused due to that.

    I checked and was able to replicate the issue on your site. Everything is working fine on the previous version and the issue appears as soon as it’s updated.

    I have forwarded the issue to the devs and will get back to you as soon as I receive any updates regarding this.

    We really appreciate your patience in the meantime.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Version 1.0.65 breaks our site’ is closed to new replies.