VAT ID Could Not Be Validated During Checkout

#1038297
  • Resolved Adriana Leonte

    4 months, 1 week ago

    Rank Math pro

    Hello Rank Math Support Team,

    I’m trying to purchase the Rank Math PRO plan via FastSpring, but I’m encountering an issue with VAT validation. Here’s a summary of the problem:

    Email used for purchase: a*************@g********

    Company Name: Ideal Web Construct SRL

    Issue: When entering my VAT ID, the message “Your VAT ID could not be validated” appears, and the VAT is still being added to the total. (VAT ID is RO48163800)

    Billing Country: Romania

    Expected behavior: As a VAT-registered EU company, I should be able to reverse charge the VAT.

    I’ve double-checked the VAT ID format and confirmed it’s valid via the VIES validation tool.

    Could you please help validate the VAT ID or advise on how to proceed with the purchase without VAT?

    I’ve also attached a screenshot of the checkout page for your reference.

    Thank you for your assistance!

    Best regards,
    Adriana Leonte
    Ideal Web Construct SRL

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with the VAT ID validation during your purchase. It can be frustrating when such errors occur, especially when you are trying to complete a transaction.

    Here are a few steps you can take to resolve this issue:

    1. Disable Proxy or VPN: If you are using a proxy or VPN, please disable it and try again. Sometimes these services can interfere with the validation process.

    2. Select Correct Region: Ensure that the correct billing country (Romania) is selected in the dropdown menu at the top-right corner of the checkout page. This can affect how your VAT ID is validated.
      Change country in Fastspring

    3. Re-enter VAT ID: After ensuring the above settings, try re-entering your VAT ID. Make sure there are no extra spaces or characters.

    If you continue to experience issues, we recommend reaching out directly to FastSpring’s consumer support for assistance with VAT validation. You can contact them through their support form here.

    Thank you for raising this concern, and we hope this helps you proceed with your purchase without VAT. If you have any further questions or need additional assistance, please reply to this ticket, and a human agent will take over from there.

    Sources:
    Why Does Rank Math Charge VAT/GST? » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Adriana Leonte

    4 months, 1 week ago

    Rank Math pro

    Thank you very much

    Ike

    4 months, 1 week ago

    Hello,

    We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

    This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘VAT ID Could Not Be Validated During Checkout’ is closed to new replies.