UX builder doesn´t work

#209197
  • Resolved Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    Since today my Flatsome UX Builder don´t work anymore. After I disable all plugins and active them one by one I found that it must be RankMath.
    The UX Builder on Products work but not in UX blocks. Any idea how to fix this?

Viewing 13 replies - 1 through 13 (of 13 total)
  • Reinelle

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please describe the issue further? Are there any error messages showing with Rank Math enabled? Or functions that are not working?

    Perhaps you can record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Please also ensure that Rank Math is already updated to the latest version, as well as your other plugins.

    I hope that helps.

    Thank you, and looking forward to your update.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    Hi Reinelle,
    thank you for your quick reply.
    I found one function is not working anymore.
    When I type the focus keyword it will not give me auto complete suggestions anymore.

    The Rank Math is updated, I did it a few days ago. After the update everything worked for at least one day as intended.

    Best regards

    Jaideep Asrani

    3 years, 6 months ago

    Hello,

    Thanks for getting back.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Brian

    3 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    We have been able to replicate the issue on your website. Please note that the UX blocks do not require any SEO functionality since they are just templates.

    Could you please allow me to push this issue to our devs team?

    We will get back to you if a feasible solution is found as well.

    Thank you.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    Hi Brian,

    yes of course you can report this issue to your devs.
    I dont use the SEO on the UX blocks but I use UX blocks for each of my products as a template. Right now I have to disable Rank Math to make a new Block and reactivate it again.
    And the missing auto fill feature of keywords makes me value it even more.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    I guess your Dev Team is on the right track, great! Thank you already. As soon as I disable the redirect the UX block problem disappear. Just the auto fill feature is a mystery now

    Pratik

    3 years, 6 months ago

    Hello,

    The login link you added in the Sensitive Data Section is expired. Can you please regenerate it?

    Looking forward to helping you.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    It should work, still active and I just reactivated again

    Pratik

    3 years, 6 months ago

    Hello,

    To get the suggestions for the keywords, please connect your site to Rank Math from Dashboard >> Rank Math >> Help page ( /https://widget******.com/wp-admin/admin.php?page=rank-math&view=help )

    I hope that helps.

    Jochen Meyer

    3 years, 6 months ago

    Rank Math free

    Amazing! Thank you very much

    Reinelle

    3 years, 6 months ago

    Hello,

    We are glad it worked for you, and this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

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