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Hello!
I am trying to use Rank Math on my website which also uses the DZS Zoom Sounds Plugin. Unfortunately, the plugin is stopping the Rank Math SEO /100 Meta Box showing on a Woo Commerce Product Page. I have contacted the plugin author directly and noticed that another person had this issue around 7 months ago and that Rank Math tried to make contact with the plugin author directly. It is claimed that the issue is fixed but I am still facing problems. Is there any specific information I should be offering the author of the plugin for them to make their app and Rank Math work harmoniously?
Without the plugin enabled: https://ibb.co/xg79H2L
With the plugin enabled: https://ibb.co/fMYLs8wPlugin that’s interfering with Rank Math: https://codecanyon.net/item/zoomsounds-wordpress-wave-audio-player-with-playlist/6181433/comments?utf8=%E2%9C%93&term=rank+math&from_buyers_and_authors_only=0
Thank you for your support
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Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I think we might need to take a closer look at the settings so we can let you know what could you say to the plugin developer to change/fix. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Using Rank Math with DZS Zoom Sounds Plugin’ is closed to new replies.