Hello,
We apologize for the issue you are facing with your Rank Math Credits. It seems like there might be some confusion regarding the usage of your credits.
When you use Content AI, you spend 1 credit for each word that Content AI produces as output. If you received a message indicating that you have used your 1 free credit, it could be due to the content generated during your attempt to rewrite.
To clarify your current credit status, please check the following:
- Log in to your Rank Math account and navigate to the Websites section to see your available credits.
- Ensure that you are logged into the correct account that has the credits associated with it.
- If the credits appear correct in your account but not on your website, try disconnecting and reconnecting your Rank Math account in your WordPress admin area under Rank Math > Dashboard > Help.
After reconnecting, refresh the Content AI credits count again to see if it updates correctly.
If you continue to experience issues, please reply to this ticket with any additional details, and a human agent from our support team will assist you further. Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
