Using Content AI credits - Support

Resolved Will Pursell
3 years, 9 months ago

Rank Math free

Hello, I have purchased 50 credits but they are not linking with my account.
When I open the content AI tab in WordPress it still says I have 0 credits.
The Connected Websites tab says: Content AI credits: 0 / 55

Thanks

Viewing 8 replies - 1 through 8 (of 8 total)

Jeremy
3 years, 9 months ago

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how that goes. Looking forward to helping you.

Will Pursell
3 years, 9 months ago

Rank Math free

Hello.
I have done that and I am still showing 0 credits in wordpress.
Thanks

Anas
3 years, 9 months ago

Rank Math business

Hello,

Can you please clear the transients after reconnecting and see if that helps?

Go to Rank Math > Status & Tools > Database Tools > Remove transients

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Will Pursell
3 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Will Pursell
3 years, 9 months ago

Rank Math free

I am still seeing 0 credits

Miguel
3 years, 9 months ago

Hello,

We cannot access the website with the login credentials you provided.

Could you please verify the same and revert back to us?

Looking forward to helping you.

Will Pursell
3 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Prabhat
3 years, 9 months ago

Rank Math agency

Hello,

I logged into your website’s admin area and was able to replicate the issue. Upon investigating, I found that you’re using an old version (3.0.0) of Rank Math PRO with the latest version of the Rank Math Free plugin.

Since the versions do not match, reconnecting the account was not fixing the issue. I disabled the PRO plugin and reconnected your account and the credits are updated. Here’s a screenshot for a quick reference: https://i.rankmath.com/DbjNLT

Could you share the email address you used to purchase the (PRO) subscription of Rank Math so that we can update our records?

P.S. I’ve enabled Rank Math PRO on the website again.

Looking forward to hearing back from you.

Thank you.

RankBot
3 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Using Content AI credits’ is closed to new replies.