Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We checked your account and the 50 AI credits have been applied.
Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes. Looking forward to helping you.
I just did like what you advised to but still couldn’t see the points shown up.
Hello,
In this situation, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems that this website is connected to an account with the PRO subscription.
Does that same account belong to you? If so, please share the email address of that account and we could merge the accounts under a single email address so you can get the credits and subscription on the same email.
Looking forward to hearing back from you.
Hello.
The email of the Rankmath pro account is t******@l*********************
Thanks. Can I get my credit on the n****************@g********?
Hello,
If you want to use the n****************@g******** account, we will have to remove the t******@l********************* account and merge it with the n****************@g******** account.
Let us know if it is ok with you and we will do the needful.
Looking forward to helping you.
This Rankmath pro account is eligible for 3 websites and my website is just 1 of those 3. After merging are you sure the credits can still be used for my website. The email for the Pro account is my friend’s email address not mine.
Hello,
It isn’t allowed to use the PRO subscription on websites that don’t belong to you. Your friend can only use their subscription on their personal sites, not on your site. If you want to use the PRO plugin, you should purchase a new PRO subscription.
Don’t hesitate to get in touch in case you need our assistance with anything else.
Thanks.
We are co-owner but i want to purchase the credit because i am the content writter of the website.
Please let me know how it will work in this case.
I really need to know what I need to do to use the credit I purchased.
Please respond to my inquiry!
Thanks.
Hello,
If you want to use the credits and the PRO subscription at the same time they need to be attached to the same account.
So essentially, you would need to either remove the PRO subscription and connect the website to your Free account or merge the accounts under a single email address and use the PRO subscription and credits on the same account.
Let us know what is the preferred steps you would like to take.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
