Hello,
We apologize for the issue you are facing with changing your username. To change your username in Rank Math, you can check if the desired username is available by visiting the following URL and replacing username with hereaft:
`https://rankmath.com/offer/
If the browser returns an “Oops! That page can’t be found” error, it means the username is available. In that case, please open a ticket requesting the Rank Math Support team to change your username to hereaft.
If the username is unavailable, you will need to create a new one. Thank you for raising this concern, and we hope this helps!
Sources:
How to Change Your Username in Rank Math » Rank Math
Hello,
We have gone ahead and changed your username. Please check from your end if everything is in order.
Thank you.
Seeing it on my end in the account settings, thank you. The url hasn’t updated yet, will that change also?
Hello,
Sometimes the change does not come into effect immediately because of our caching system. You have marked this ticket as resolved – can you confirm if this is working now? If not, please let us know so we can investigate the issue.
Thank you for choosing Rank Math
https://support.rankmath.com/users/austin-falk/ takes me to my username, although it shows as Hereaft.
https://support.rankmath.com/users/hereaft/ says user not found. Is this a caching issue, or is my actual username unchanged and instead I am just seeing a display name change? I am familiar with changing usernames in a database and wonder if that is what is going here. Does requesting a username change here not actually change the literal username in the backend? Given the support document information, I was under the impression it would change and the new url would work. Not the end of the world, but curious if this is intended behavior. I marked resolved before I realized the link wasn’t working. I will change back to unresolved until I hear back. Appreciate the help.
Hello,
We have successfully changed your username as requested, but we have escalated this issue to our Dev team to investigate it more closely.
Thank you for your patience regarding this matter.
In the meantime, if you have other questions, just reply and we will be more than happy to assist you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
