used wrong email when purchasing credits

#539242
  • Resolved Julian

    2 years, 9 months ago

    Rank Math free
    Content AI Starter

    Hello, I just bought some credits for Content AI but I used the wrong email address. I used “j*****@b*************” instead of “j****@b*************”. The “julian” account doesn’t exist so I have no way of accessing the credits. Could you please move them to the correct account?

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  • Uzair

    2 years, 9 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have made the change and added the Content AI credits to the account with email j****@b*************

    If you do not have the password, you can reset it from https://rankmath.com/my-account/ with the registered email ID.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘used wrong email when purchasing credits’ is closed to new replies.