Same issue here Fredrik but no response from RM as yet….
I removed a row from wp_options and reconnected on one account last night to see if that would work, but not keen on doing that on 50 databases 🙂
https://support.rankmath.com/ticket/different-account-addresses/ – in case I get a response before yours
Thanks Steve, we’ll see who gest the first reply.
Fredrik, found a better solution…
Log in to your old account and go to https://rankmath.com/my-account/websites/
Disconnect the sites
You’ll eventually then be prompted to reconnect each one – just be sure you are logged in to new one when doing so
Same issue here. And to be honest this one is on RankMath. Because it doesn’t say anywhere that the purchase e-mail address needs to be the same as the one the account is registered with.
@RankMath YOu need to optimize the upgrade path. This way it sucks
Hey @rankmath
I removed my websites from the account with the wrong emailaddress, and added them to the account with the address that I used for purchasing the PRO package.
But still I can’t get it running. It still tells me to upgrade 🙁
Please assist.
Steve,
By chance I stumbled upon this post on Facebook:
https://www.facebook.com/groups/rankmathseopluginwordpress/permalink/734987900706872
Check the video in the first comment – now PRO works for me.
Hello @everyone,
Thank you for getting in touch with us and we appreciate your purchase.
If you are still facing this issue, please email us(s******@r***********) from the account you used to purchase and share the email ID of the account where you want to move the purchase.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
