use Content AI credits

#385536
  • Resolved Micah

    3 years, 7 months ago

    Rank Math free

    Hello,

    I bought 450 Content AI credits about four hours ago and have not been able to use them yet, is there an extra step that I need take to activate them?

    micahsimmerman.com
    i***@m*****************
    j****************@g********

    Order Reference: RANKMATH220502-5280-50377

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 7 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:
    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
    disconnect account
    connect account

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    cotnent ai

    Let us know how that goes. Looking forward to helping you.

    Micah

    3 years, 7 months ago

    Rank Math free

    Excellent, hey thank you so much. I was getting a little worried there for a second.

    Jeremy

    3 years, 7 months ago

    Hello,

    We are super happy that this resolved your issue.

    If you have other issues or questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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