Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please also share the affected URL to check further? You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that information.
I’ve checked the link you have provided, and indeed there’s another canonical being added. This canonical is coming from another plugin or your active theme.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know if you have found the culprit.
I hope that helps.
Thank you, and looking forward to your update.
Olá, boa tarde!
O problema persiste mesmo quando apenas o tema padrão e o Rank Math estão ativos.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Olá, boa tarde!
eu não tenho acesso ao FTP, mas ai está o login.
Obrigada.
Hello,
Thank you for getting back to us.
I have tried installing the health check plugin to troubleshoot the issue you are facing here, but unfortunately, it does not seem to take any effect.
Due to this, we may have to troubleshoot your plugins/theme using a staging site. You can go ahead and create a staging site for us using the WP Staging plugin and submit the credentials in the sensitive data section below.
We are looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
If you look closely, the Rank Math plugin adds a canonical URL with the https://, although if we disable the Rank Math plugin, the other canonical URL is also present on your web page. Even after disabling every plugin and switched to the default theme, the issue persists. Could you please check with your host for any possible custom code they might be adding, or you can also install your WordPress core files again?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
