URL slug bug - Support

Resolved Simone Montrucchio
4 years, 10 months ago

Rank Math free

Hi

2 issues

1)
you declare to be 100% compatible with WPML https://support.rankmath.com/ticket/wpml-compatible/
but they don’t
https://wpml.org/forums/topic/rankmath/
https://wpml.org/documentation/plugins-compatibility/

2)
I have some pages on my website where the category slug is not translated (still in English even in Italian side of the site)
https://betwyll.com/it/reading/social-network-per-lettori-e-scrittori/
https://betwyll.com/it/special-projects/nuovi-modi-di-usare-betwyll/
https://betwyll.com/it/schools/scuola-finlandia/

I contacted WPML support and they told me that is a bug with Rank Math
https://wpml.org/forums/topic/post-category-missing-from-slug/
can you please provide a solution?

Viewing 5 replies - 1 through 5 (of 5 total)

Michael Davis
4 years, 10 months ago

Rank Math pro

Hello,

Thanks you for getting in touch with us and sorry for the inconvenience caused.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP + FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Pratik
4 years, 10 months ago

Hello,

I couldn’t login to your site with the provided access details. Can you please check the username and password again?

Looking forward to helping you. Thank you.

Simone Montrucchio
4 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Simone Montrucchio
4 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Pratik
4 years, 10 months ago

Hello,

I just updated the 3 posts on your site and that seemed to have fixed the issue? Can you please confirm?

Thank you.

RankBot
4 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘URL slug bug’ is closed to new replies.