Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit else could you please share the URLs that are failing to redirect and their intended destinations so we can check from our end.
Looking forward to helping you. Thank you.
Hello Michael. Thanks for your response. We have checked and there are no plugin conflicts.
right now there is only one 404 error in the list :
https://pjseospecialists.com/wp-admin/mysql-adminer.php/
The intended destination is our homepage.
We noticed this error along with many more ranging between 27 July to 3rd August. We deleted the log on 3rd August and retried this above URL to check if its redirecting or not.
But no change. However no additional 404 log was reported yesterday.
so we are not sure what’s happening.
kindly help us resolve this issue.
Thanks,
puneet jain
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
