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We are experiencing an issue with redirecting old URLs to new ones on our website. For example, we are attempting to redirect the following URL:
From: https://www.agavegroup.it/verde/prodotti/flexart-60/
To: https://www.agavegroup.it/flexart-60/However, the redirection is not working as expected. Could you please assist us in identifying the cause of this problem and advise on how to resolve it?
Thank you for your support.
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Hello,
We apologize for the issue you are facing with the URL redirection on your website. Thank you for raising this concern.
To resolve the redirection issue, we recommend checking a few things:
1. Check Existing Redirects in Rank Math
First, ensure that there are no conflicting redirects set up in Rank Math. Sometimes, multiple redirects can cause unexpected behavior. You can check your existing redirects by navigating to Rank Math → Redirections in your WordPress dashboard. Look for any rules that might be affecting the URLs you are trying to redirect.
2. Add a Custom Redirect Rule
If there are no conflicting redirects, you can create a custom redirect rule for the specific URL. Here’s how to do it:
- Go to Rank Math → Redirections.
- Click on Add New.
- Set the Source URL to
/verde/prodotti/flexart-60/. - Set the Destination URL to
/flexart-60/. - Choose the Redirection Type as 301 Permanent Move.
- Save the changes.
3. Check .htaccess File
If the issue persists, you may need to check your
.htaccessfile for any existing rules that could be interfering with the redirection. You can edit your.htaccessfile directly from the WordPress dashboard by going to Rank Math SEO → General Settings → Edit .htaccess. Make sure there are no conflicting rules present.
4. Test Your Redirects
After making these changes, test your redirects using a tool like htaccess tester to ensure they are functioning correctly.
If you have followed these steps and the issue still exists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
We hope this helps resolve your redirection issue!
Sources:
Random URLs Redirecting Even When No Redirect Was Created » Rank MathHello,
When we tested this out from our end, it seemed to be working just fine. Can you please head over to your WordPress Dashboard → Settings → Permalinks and save the page without changing anything?
Also, please clear your website and browser caches and try it again.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘URL Redirection Issue – Agave Group website’ is closed to new replies.