URL NEEDS UPDATING

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please note that our plugin usually refers to the current URLs indicated on your website. You can check that configuration in your WordPress Dashboard → Settings → General. Here’s an example screenshot for your reference:

If the URL settings are already configured correctly on your production website, please share a screenshot from your end showing that Rank Math is referring to an incorrect domain path. You may share your screenshot using this handy tool: https://imgur.com/

Looking forward to helping you.

Hello,

Please share the URL when you are on this image so we can update it to your actual site and connect it:
https://imgur.com/7r4ad7X

You can add it to the sensitive data section by editing your first post

It is completely secure, and only our support staff has access to that section.

Alternatively, we can log in to your site and connect it for you.

To do that, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

We really look forward to helping you.

Hello,

We have connected your live site to your Rank Math account.

Please check and let us know if you need our assistance with anything else.

Thank you.

Hello,

To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.