URL change

#1059403
  • Resolved Christoph Potje
    Rank Math pro
    Content AI Starter

    Hey there,
    I implemented a new website on a subdomain relaunch.shopstartups.de and want to go live with our main domain shopstartups.de. I’m not able to connect Rank Math to the new URL. Could you please support.
    Thanks and best regards,
    Chris

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with connecting Rank Math to your new URL. To resolve the connection issue, please follow these steps:

    1. Ensure you are using the latest version of Rank Math. You can check for updates in your WordPress dashboard.

    2. Check your WordPress URL and Site URL: Navigate to WordPress Dashboard → Settings → General and ensure that both the WordPress URL and Site URL are the same. This is crucial for a proper connection.
      Check the site URL

    3. Disconnect and reconnect your Rank Math account: If the URLs match and you still face issues, try disconnecting your Rank Math account and then reconnecting it. You can find instructions on how to do this in our guide.

    4. Clear cache: If the warning still shows up, please clear your browser, website, and site-level cache before reconnecting.

    5. Add a filter if necessary: If the issue persists, you can add the following filter to your website to bypass the URL check:

      /**
      * Filter whether we need to check for URL mismatch or not.
      */
      add_filter( 'rank_math/registration/do_url_check', '__return_false' );

      You can refer to our guide on how to add filters to your site.

    If you continue to experience difficulties, please reply to this ticket with any specific error messages you are encountering, and a human agent from our support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please make sure that the “Advanced Mode” of our plugin is enabled if you don’t see the desired option: https://rankmath.com/kb/advanced-mode/

    As for the issue with the account connection, please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

    After that, please try disconnecting and reconnecting your Rank Math account to see if this resolves your issue.

    If the issue persists, you can try adding the following filter on your website and then reconnecting to your account again.

    add_filter( 'rank_math/registration/do_url_check', '__return_false' );
    

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Let us know how it goes. Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘URL change’ is closed to new replies.