URGENT – your updates – crashes my shop again – with white screen (login)!

#493541
  • Resolved Alexander von Hahn

    3 years ago

    Rank Math pro

    hello,

    with your last 3 updates I always had a complete shop crash with white screen (login)!
    I am sending you the wp-optimize file, maybe you can help me where exactly the problem is?

    thanks Alex

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    This issue seems to be pointing to your admin. assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Alexander von Hahn

    3 years ago

    Rank Math pro

    Hello,
    Thank you for your answer.
    1) I am the admin
    2) software + plugins are all latest version

    Question about this: I have an exact staging copy of my page, where the error posted here arose during the rankmath update. with the rankmath update on the staging copy, the error described here did NOT appear, but why?

    Md. Sakib Khandaker

    3 years ago

    Rank Math agency

    Hello,

    We deeply apologize for the delay in response.

    Can you please confirm if your site and server configuration meets the minimum requirements to run Rank Math on your site? As, we recommend using at least PHP 7.4 and other few requirements to avoid any issues. You can check our plugin requirements link below for more information:
    https://rankmath.com/kb/requirements/

    If your configuration seems to be correct, please share your WordPress & FTP login with us as mentioned above. So that we can closely look into this matter for you.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘URGENT – your updates – crashes my shop again – with white screen (login)!’ is closed to new replies.