Urgent: Unauthorized Additional Charge on My Account

#1087366
  • Resolved Tamer Hamam

    1 month, 2 weeks ago

    Rank Math free

    Hello,

    I purchased your plugin on August 4th for approximately $83 USD for a one-year subscription. However, today I was surprised to find that an additional amount was deducted from my bank card, even though I did not make any new purchase from your plugin and I never stored my card information on my device.

    This is unacceptable. I request an immediate refund of the unauthorized charge and confirmation that no further amounts will be deducted from my account without my knowledge or consent.

    For your reference, this matter concerns my website: https://www.orthokem.com/

    I look forward to your urgent response.

    Best regards,

Viewing 1 replies (of 1 total)
  • Adetayo

    1 month, 2 weeks ago

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    The website you shared with us is associated with the email placed in the sensitive data section, which has no active subscription.

    Can you please share the receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We look forward to hearing back from you.

    Thanks.

    RankBot

    2 weeks, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Urgent: Unauthorized Additional Charge on My Account’ is closed to new replies.