Urgent – Unable to renew my subscription due to billing issue

#1088484
  • Resolved Yannis Borgi

    1 month, 1 week ago

    Rank Math pro

    Hello,

    I previously had a paid subscription, but when I tried to renew it, the payment didn’t go through. The form asks for a postal code, but it does not validate properly with my card details, so the transaction keeps failing.

    As a result, my account has reverted to the free plan. I urgently need my subscription to be reactivated, as I rely on the paid version for my work and connectivity.

    Could you please help me resolve this billing issue as soon as possible so I can successfully renew my subscription?

    Thank you very much for your assistance.

    Best regards,

Viewing 1 replies (of 1 total)
  • Adetayo

    1 month, 1 week ago

    Hello,

    Thank you for contacting Rank Math support.

    We can see that you have been able to purchase a new Rank Math PRO subscription.

    Do you still need our assistance with anything else, or can we go ahead to close the ticket?

    We look forward to hearing from you.

    Thank you.

    RankBot

    1 week, 6 days ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Urgent – Unable to renew my subscription due to billing issue’ is closed to new replies.