Hello,
Thank you for contacting the support.
The renewal is for your Content AI purchased on December 30, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
But please let us know if you did not receive the email so we can assist you further with the request.
Hello Princess,
Thank you for your response. I’d like to clarify the situation regarding my accounts:
My old user account is associated with the email t**********@g********.
My new Rank Math SEO Pro subscription was purchased under p**@c*********, which is also my PayPal email.
At some point, I tried Content AI, assuming it was linked to the same address I used for my new Pro subscription. However, it appears the Content AI plan is still connected to my old account. Since both are billed via the same PayPal details, I was unaware that the Content AI would renew under the old account.
I’ve checked all my emails and found multiple notifications (December 16th, 17th, 20th, 23rd, 25th, and 27th, 2024) regarding the Rank Math Pro payment not going through, but I did not receive any email about a Content AI subscription renewal.
Given this confusion and that I have neither actively used nor received notice of the Content AI renewal, I would greatly appreciate it if you would kindly reconsider and issue a refund for the Content AI subscription.
Thank you for your time and understanding, and I look forward to your response.
Kind regards,
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello Princess,
Thank you for your prompt response and for issuing the refund. I appreciate the quick resolution on this matter. I understand that I will lose access to the refunded premium features, and that is perfectly fine.
I look forward to seeing any new updates or improvements you introduce in the future and will certainly revisit Rank Math if it meets my needs again. Thanks once more for your assistance.
Kind regards,
Krzysztof
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
I am contacting you regarding a payment that was processed under my name for a subscription to “Content AI Starter.”
I did not authorize this payment. I believe I have been scammed, as I never subscribed to or consented to this service.
I demand a full and immediate refund of this unauthorized charge.
Please confirm that the subscription has been canceled and that the refund is being processed as soon as possible.
If this issue is not resolved promptly, I will be forced to escalate the matter through my bank, file a fraud claim, and report this incident to the relevant consumer protection authorities.
I expect your swift response.
Unauthorized Payment – Request for Immediate Refund
Hello,
We have refunded your Content AI subscription as you requested.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
