Urgent Request: Email Correction for Plugin Purchase

#1073335
  • Resolved Carlos Huila Campo

    1 month, 1 week ago

    Rank Math free

    Hi there,

    I hope you’re doing well.

    I purchased your plugin yesterday, but I accidentally entered my email address incorrectly during checkout. Because of this, I never received my login credentials.

    After the purchase, I was sent to the “thank you” page and followed the instructions to contact support about the error. I was told to change the email from my profile, but I can’t do that because it requires a password, which I never received due to the email typo.

    I’ve attached my purchase receipt to verify that I am the one who bought the plugin. Here are the details:

    Incorrect Email: c***************@g********

    Correct Email: c***************@g********

    Could you please manually update the email address in your system so I can access the service I paid for?

    Please let me know if you need any other information.

    Thanks for your time and help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 month, 1 week ago

    Hello,

    We apologize for the issue you are facing with your email address during the purchase of the plugin. Thank you for providing the details regarding the incorrect and correct email addresses.

    To resolve this, please reply to your existing ticket and include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your account and update the email address accordingly.

    Once you provide that information, our team will assist you in correcting the email so you can access your account without any further issues.

    Thank you for your understanding, and we look forward to resolving this for you soon!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Carlos Huila Campo

    1 month, 1 week ago

    Rank Math free

    purchase invoice: https://imgur.com/a/BXxxBlf

    Reinelle

    1 month, 1 week ago

    Hello,

    We have already replied to your other ticket regarding this issue.

    I’ll close this one so we can follow up on one thread for efficiency.

    Looking forward to helping you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Urgent Request: Email Correction for Plugin Purchase’ is closed to new replies.