Urgent: Rank Math Pro Purchase – No Access After Payment - Support

Resolved Lukas Reisinger
9 months, 3 weeks ago

Rank Math free

Dear Rank Math Support,

I hope you’re doing well.

I wanted to follow up regarding my Rank Math Pro purchase. The payment of €96.96 has already been processed, but I still don’t have access to the Pro version.

As mentioned in my previous email, I believe I made a typo in my email address during the purchase. I have added the correct email address as Sensitive Data in this message, as per your guidelines.

Since I have not received any confirmation email and the Pro version is still not activated in my account, I would appreciate it if you could check my order and update the email address if necessary.

Please let me know as soon as possible how we can resolve this.

Best regards,
Lukas Reisinger

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
9 months, 3 weeks ago

Hello,

We apologize for the issue you are facing with your Rank Math Pro purchase. Thank you for providing the details regarding the typo in your email address.

To resolve this, please ensure that you have included the correct email address in the Sensitive Data section of your ticket. Our support team will be able to assist you in merging your accounts or updating the email associated with your Pro plan.

If you haven’t received a confirmation email, it may be due to the email address mismatch. Once our team reviews your ticket, they will take the necessary steps to rectify this issue.

Thank you for your patience, and we appreciate you bringing this to our attention. A human agent will take over your ticket shortly to assist you further.

Jeremy
9 months, 3 weeks ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We don’t see any subscription in any of the email addresses you shared in the Sensitive Data section.

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

If you can’t retrieve a receipt from FastSpring.com, please share the last 4 digits of the card you used to purchase the plan in the Sensitive Data section of this ticket.

Looking forward to helping you.

Lukas Reisinger
9 months, 3 weeks ago

Rank Math free

Hi Jeremy,

Thank you for your response!

Yesterday, I filed a dispute with my bank for the original payment because I decided to purchase the product again, this time directly through WordPress.

If you still need any details regarding the transaction, I’m happy to provide them. Please let me know if there’s anything else I need to do.

I appreciate your support!

Best regards,
Lukas

Reinelle
9 months, 2 weeks ago

Hello,

Thank you for your patience.

We can see now that your account has already been upgraded to Rank Math PRO.

To use the Rank Math PRO on your website/s, please follow the same steps in this guide:
https://rankmath.com/kb/rank-math-pro-license-key/#download-rank-math-pro

Looking forward to helping you.

Lukas Reisinger
9 months, 2 weeks ago

Rank Math free

Hi Reinelle,

Thanks a lot!

I ended up purchasing the Pro version a second time, this time directly through WordPress. Since then, I have had access to the Pro version. I hope it won’t be an issue to locate the correct version?

I really appreciate your efforts—thank you! 😊

Best regards,
Lukas

Jeremy
9 months, 2 weeks ago

Hello,

If your website is connected to the right Rank Math account. The correct version will be loaded to your website.

Don’t hesitate to get in touch with us if you have any other questions.

RankBot
8 months, 2 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Urgent: Rank Math Pro Purchase – No Access After Payment’ is closed to new replies.