Urgent issue on You cannot delete a plugin while it is active on the main site.

#993898
  • Resolved Md Mahinul Islam

    6 months, 3 weeks ago

    Rank Math free

    I followed these steps to completely remove Rank Math data from my website: https://rankmath.com/kb/uninstall/

    However, when I clicked on the Delete Plugin button, I encountered an error. Please see the screenshot here: https://prnt.sc/ZuWNNUMN8Oe0

    The error message states: “You cannot delete a plugin while it is active on the main site.”
    I believe this issue arises due to a multisite configuration, where I transferred all data from another website. Now, I need to delete Rank Math from my new website.

    Could you please guide me on resolving this issue?
    This is my website link: https://oyo.qah.mybluehost.me/wp-admin/

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months, 3 weeks ago

    Hello,

    I apologize for the issue you are facing with deleting the Rank Math plugin. It seems that you are encountering a restriction due to the multisite configuration. In a WordPress multisite setup, plugins must be deactivated from the Network Admin before they can be deleted from individual sites.

    Here’s how you can resolve this issue:

    1. Log into your Network Admin: Go to your WordPress dashboard and navigate to the Network Admin area.
    2. Deactivate Rank Math: Under the Plugins section, find Rank Math and click on Deactivate.
    3. Delete Rank Math: Once deactivated, you should now be able to delete the plugin from the individual site where you want to remove it.

    If you continue to experience issues, please reply to this ticket with any additional details or errors you encounter, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    How to Completely Uninstall Rank Math From Your Website » Rank Math

    Reinelle

    6 months, 3 weeks ago

    Hello,

    You may need to deactivate first the plugin from your network

    uninstall

    Once done, you can delete/uninstall the plugin on the subsites.

    Looking forward to helping you.

    RankBot

    5 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Urgent issue on You cannot delete a plugin while it is active on the main site.’ is closed to new replies.