-
To the Rank Math Support Team,
I am a new user trying to migrate my website, dressart3d.com, from All in One SEO to Rank Math. I have encountered a critical issue with your import tool that has completely blocked my progress.
Here is a step-by-step account of what happened:
I installed Rank Math and went to the Status & Tools > Import & Export tab.
I saw the option to “Import from All in One SEO Pack.”
I ran a partial import by mistake, with some options unchecked.
To correct this, I clicked the red “Clean” button to remove the partial data and start over.
After clicking “Clean,” the entire “All in One SEO Pack” import section disappeared from the Import & Export tab and is now gone.I have tried deactivating, deleting, and reinstalling the Rank Math plugin multiple times, but the AIOSEO import option does not reappear. It seems the “Clean” button has permanently set a flag in your database that is preventing the importer from showing up again.
This has completely stopped my migration. I need to perform a full import from AIOSEO before I can use your plugin.
Could you please assist me in one of two ways?Option A (Preferred): Can you please look at my Rank Math account in sensetive data and manually reset the import flag for my site, dressart3d.com?
Option B: If that is not possible, could you please completely delete my Rank Math account so that I can create a brand new one and start the setup process from a truly clean slate?
This is a very frustrating issue caused by the “Clean” button’s behavior. Any help you can provide to reset my account’s status would be greatly appreciated.
Thank you for your time and support.
Best regards,
Joseph Vella
dressart3d.com
-
Hello,
Sorry about this, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Sorry for the delay in response.
Please note that the “Clean” button is meant to delete all traces of the source plugin for the migration; it’s never intended to clear Rank Math’s data. Before proceeding with that functionality, we stated the details for confirmation:
As for your issue with the importation tool, we tried importing the data in the Import & Export page, and it seems to be working as intended. See screenshot below:
Kindly check from your end if all the SEO scores are shown in the post list page.
Looking forward to helping you with this one.
The ticket ‘Urgent Issue: “Import from AIOSEO” Option Has Disappeared After Using “’ is closed to new replies.