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To the Rank Math Support Team,
I am a new user trying to migrate my website, dressart3d.com, from All in One SEO to Rank Math. I have encountered a critical issue with your import tool that has completely blocked my progress.
Here is a step-by-step account of what happened:
I installed Rank Math and went to the Status & Tools > Import & Export tab.
I saw the option to “Import from All in One SEO Pack.”
I ran a partial import by mistake, with some options unchecked.
To correct this, I clicked the red “Clean” button to remove the partial data and start over.
After clicking “Clean,” the entire “All in One SEO Pack” import section disappeared from the Import & Export tab and is now gone.I have tried deactivating, deleting, and reinstalling the Rank Math plugin multiple times, but the AIOSEO import option does not reappear. It seems the “Clean” button has permanently set a flag in your database that is preventing the importer from showing up again.
This has completely stopped my migration. I need to perform a full import from AIOSEO before I can use your plugin.
Could you please assist me in one of two ways?Option A (Preferred): Can you please look at my Rank Math account in sensetive data and manually reset the import flag for my site, dressart3d.com?
Option B: If that is not possible, could you please completely delete my Rank Math account so that I can create a brand new one and start the setup process from a truly clean slate?
This is a very frustrating issue caused by the “Clean” button’s behavior. Any help you can provide to reset my account’s status would be greatly appreciated.
Thank you for your time and support.
Best regards,
Joseph Vella
dressart3d.com
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