[URGENT] Incompatiblity with WPML (Remove Base Option) v.2

Hello,

You made us wait over a week for this? This is not even the issue I originally pointed out to you. What you just “solved” was never an issue and always worked. What a dissapointment.

Let me first clarify the previous issue. WPML’s multi-domain option wasn’t working well with Rank Math’s Remove Base option when Auto-Product redirection was enabled. This was a bug in the plugin, and we were able to reproduce it both on your site and on ours. In v1.0.227 (released on Sept 04), we fixed it and shared the solution with the WPML team, who confirmed it.

Regarding your current issue, is there a reason you think the Rank Math plugin is causing it? Even after deactivating Rank Math, the link still redirects to a 404 page or to the English version of the page after adding product base to the url. Please refer to this screencast showing the issue after deactivating the Rank Math plugin: https://i.rankmath.com/v/AQ4Dbu

I believe this redirection from one language to its original language is handled by the WPML plugin, which redirects the page when a translated product isn’t found. There might be an issue with the product translations causing the redirection to the original language. You can share this with the WPML team; they might be able to assist you further.

Just to clarify again, the issue persists even after deactivating the Rank Math plugin. I understand you’ve added links without the product base in the content, but if you deactivate the Rank Math plugin, copy the link, and add the product base to the URL, you’ll see the issue (shown at 1:06 in the screencast).

I hope this helps.

Hello,

As mentioned earlier, the issue persists even when the Rank Math plugin is deactivated. Please refer to the screencast I shared previously. If the problem only occurred when both Rank Math and the WPML plugin were active, we could attribute it to a compatibility issue. However, in this case, the links you’ve added in the content do not exist and shows a 404 error or redirect to the homepage, even when Rank Math is not active.

This particular issue has nothing to do with the Rank Math plugin. To confirm, you can deactivate Rank Math, add product base to the links in the content, and you will see the same issue or error.

Hope this clears the confusion.

Hello,

Thank you for your understanding. Please do let us know how that goes with the support from WPML.

You may share this ticket conversation with them as well as the video screencast our developer created. This will help them determine the root cause of the issue. If they have any replies that concern our plugin, don’t hesitate to share them in this very ticket.

Thank you.