Hello,
We apologize for the issue you are facing with upgrading to Rank Math PRO. To check which account is connected to your website, you can follow these steps:
- Log into your WordPress Dashboard.
- Navigate to Rank Math SEO → Dashboard → Help. Here, you should see the account information that is currently connected.
If you are unable to find the account details or if it appears that the upgrade process bypassed the login, it may be that you used a different email address during the purchase. In this case, we recommend contacting our support team to assist you in merging accounts or changing the email associated with your PRO plan.
You can open a ticket by visiting the Rank Math Support Forum and providing the necessary details about your issue.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
How to Upgrade to Rank Math PRO » Rank Math
Thank you. I have followed the instructions above and it stil doesn’t give any details who the account is connected to. It just give the option to ‘Disconnect Account’. Is there any way to see what email address is connected to the account for the website – https://clarkslegal.com/
Thank you. I have followed the instructions above and it stil doesn’t give any details who the account is connected to. It just give the option to ‘Disconnect Account’. Is there any way to see what email address is connected to the account for the website – https://clarkslegal.com/
Hello,
The website is connected to your Rank Math account if it is showing on your account dashboard here:
https://rankmath.com/my-account/websites/
If it’s not connected, you can reconnect the website by following these steps:
https://rankmath.com/kb/website-not-shown-in-account/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
