Upgraded

#407128
  • Resolved Matt Lovett

    2 years, 6 months ago

    Rank Math free

    Hi

    I just upgraded to Pro but was not logged in to my account at the time of upgrading but used the same email.

    I see the invoice in my account and I can see my subscription when clicking through the link in my email but the subscription does not show in my account and my account only shows the free plugin?

    Can you please sort his out asap?

    Thanks.

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your account, and it seems that it is already upgraded to Rank Math PRO. You’ll also notice that the PRO badge is already showing on your account details.

    You can now download the Rank Math PRO plugin from your account. Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    If the PRO plugin is still not showing, please clear your website’s cache or try a different browser.

    Let us know how this goes.

    Thank you.

    RankBot

    2 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Upgraded’ is closed to new replies.