Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
I filled up all requirements, Because the same card I am using for Facebook ad payment. is there any other issue?
Hello,
Please share the last four digits of your card and your last name in the sensitive data section so we can check this further.
Looking forward to helping you.
Hello,
Sorry for the troubles you are facing.
We can see that one of your orders was cancelled, but we don’t see exact reason. Either you cancelled it or FastSpring’s risk analysis system rejected the payment.
Please get in touch with FastSpring directly here – https://fastspring.com/consumer-support-form/, as they’ll be able to help you better.
Hope that helps.
Thank you!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
