Upgrade did not upgraded my connected sites.

#814261
  • Resolved Lara M

    1 year, 5 months ago

    Rank Math free

    I have an account with you, but upgraded with a different email address. My account is f*************@g********

    My upgrade email is m*********************@g********

    I have 3 connected sites, please help fix this asap.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your Rank Math account upgrade and connected sites. We apologize for any inconvenience this may have caused.

    To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. Please follow these steps:

    1. Visit the Rank Math Support Forum.
    2. In the Ticket Title section, enter a one-line summary of the issue.
    3. Provide more details in the Ticket Question section.
    4. In the Sensitive Data section, enter the email addresses you want to connect to your PRO account.
    5. If you are merging accounts, select one email as your preferred email address.
    6. Include the email address you used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
    7. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and make the necessary changes as per your request.

    If you have any further questions or need assistance, please feel free to contact our dedicated support team through the support forum.

    Thank you for your understanding, and we appreciate your patience as we work to resolve this issue promptly.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you purchased the Content AI Expert plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

    Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.

    Also, we don’t see any subscription under the 2nd email address you provided.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Upgrade did not upgraded my connected sites.’ is closed to new replies.