Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you confirm if you’re getting the update notification for Rank Math? If not, then please ensure that you’re using at least the 5.6 version of WordPress (or above) and meet the minimum requirements of the plugin. For more details, please refer to this guide: https://rankmath.com/kb/requirements/
If the plugin requirements are already met, then Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know how that goes.
Thank you.
Thank you for your answer.
I don’t think that the worpdress version or the them is the problem because it has been installed for weeks now. And it is also installed on another website that is host from another company than OVH, which have problems at this time.
I will check as soon as i can, i remember that that the wordpress ask for update the PHP but i could not do it today, too much problem on OVH.
I let you know.
Thank you foryour quick answer.
Hello,
Thanks for your reply.
Sure please take your time and let us know how the plugin conflict test goes.
Also, if you have any further questions, then please feel free to reach out and it would be our pleasure to assist you.
Thank you.
Hi,
Here are the infos about the versions :
WordPress version 5.7.2
Thème : Flatsome Child (version 3.0)
Extension actuelle : Rank Math SEO (version 1.0.65)
PHP version 7.2.34
I just update the php to the 8 version.
Thank you
Hello,
Thank you for your reply.
Did you perform the plugin conflict test as mentioned by my colleague earlier?
If yes, and the problem persists, We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Ok thanks.
The admin of my wordpress is not reachable right now…
Looks like there are lots of problems at this time in many website (my hosting company is ovh and they have some trouble) .
So i can check the the plugin conflict yet, and you also can’t access the admin.
Maybee this is all about ovh problems.
I let you know
Hello,
Thank you for your reply.
That might be the issue, but if it doesn’t, do let us know. We are always here to help you.
Thank you.
Hi again,
The admin is back, but i can ‘t activate the plugin.
I have this message :
Warning: include(/home/bamboop/www/wp-content/plugins/seo-by-rank-math/vendor/autoload.php): failed to open stream: No such file or directory in /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 258
Warning: include(): Failed opening ‘/home/bamboop/www/wp-content/plugins/seo-by-rank-math/vendor/autoload.php’ for inclusion (include_path=’.:/usr/local/php7.4/lib/php’) in /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 258
Fatal error: Uncaught Error: Class ‘RankMath\Installer’ not found in /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php:272 Stack trace: #0 /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php(185): RankMath->instantiate() #1 /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php(164): RankMath->setup() #2 /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php(521): RankMath::get() #3 /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php(525): rank_math() #4 /home/bamboop/www/wp-admin/includes/plugin.php(2300): include(‘/home/bamboop/w…’) #5 /home/bamboop/www/wp-admin/plugins.php(191): plugin_sandbox_scrape(‘seo-by-rank-mat…’) #6 {main} thrown in /home/bamboop/www/wp-content/plugins/seo-by-rank-math/rank-math.php on line 272
Hello,
Thank you for the update.
In this case, we may need to further check your site. Please include your WordPress and FTP logins in the sensitive data section like my colleague’s instructions above.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
