updating plugin

#226675
  • Resolved jlovemore
    Rank Math free

    HI, I’ve tried manually updating my plugin but it won’t do it. it says it was unable to copy some files due to inconsistent file permissions. How do I fix this?

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Please try deleting the plugin (via FTP if needed) and install it once again.

    Don’t worry, all your data is safe in your database. As soon as you reinstall the plugin, all the data will be just as you left it.

    I hope that helps.

    Thank you, and looking forward to your update.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘updating plugin’ is closed to new replies.