updating issue

#332447
  • Resolved nudrat sophie

    2 years, 11 months ago

    Rank Math free

    my plugin is not updating to 3.0.5 your new update
    saying

    There is a new version of Rank Math SEO PRO available. View version 3.0.5 details. Automatic update is unavailable for this plugin. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing.

    i reactivate the plugin too, nothing is helping

Viewing 1 replies (of 1 total)
  • Reinelle

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Meanwhile, this issue happens when your website is not properly connected to your Rank Math account. Please reconnect your website to your paid Rank Math account by heading over to your WordPress dashboard > Rank Math > Dashboard > Help and on this page, disconnect and connect your website again.

    Here’s a link for more information:
    https://rankmath.com/kb/website-not-shown-in-account/

    Once done, clear your website’s cache and check again.

    I hope that helps.

    Thank you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘updating issue’ is closed to new replies.