updating failed. the response is not a valid json response

#1085272
  • Resolved Social Hoye

    1 month, 2 weeks ago

    Rank Math free

    I am writing to report an issue I am experiencing with the Rank Math SEO plugin. When attempting to update, post, or save a page from the “Edit Page” interface (not using Elementor Page Builder, but the standard “Edit Page” in WordPress), I encounter the following error message:

    “Updating failed. The response is not a valid JSON response.”

    Could you please assist me in resolving this issue? Any guidance or troubleshooting steps would be greatly appreciated.

    Thank you for your support.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 month, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the Rank Math SEO plugin. The error message "Updating failed. The response is not a valid JSON response" can occur due to several reasons. Here are some troubleshooting steps you can follow:

    1. Check for Plugin or Theme Conflicts: Sometimes, other plugins or themes can cause conflicts. You can try deactivating all other plugins except Rank Math and switch to a default theme (like Twenty Twenty-One) to see if the issue persists.

    2. Inspect the Error Console: Open the Developer Tools in your browser (usually by pressing F12 or right-clicking and selecting "Inspect") and navigate to the Console tab. Look for any JavaScript errors that might indicate what is causing the issue. If you find any errors, they may help identify the conflicting plugin or theme.
      Open console tab

    3. Check Firewall Settings: If you have a firewall installed, it might be blocking certain requests from Rank Math. Ensure that Rank Math is whitelisted in your firewall settings.

    4. Permalink Settings: Sometimes, simply re-saving your permalink settings can resolve this issue. Go to Settings → Permalinks in your WordPress dashboard and click on Save Changes without making any changes.

    5. Update Rank Math: Ensure that you are using the latest version of Rank Math. You can check for updates in your WordPress dashboard under Plugins.
      Head to Plugins

    If these steps do not resolve the issue, please reply to this ticket with any error messages you find in the console, and a human agent from our support team will assist you further.

    Thank you for raising this concern, and we hope to help you resolve it soon!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Reinelle

    1 month, 2 weeks ago

    Hello,

    Please follow the steps in this guide:
    https://rankmath.com/blog/fix-invalid-json-error/

    If the issue persists, please check if there are any JavaScript errors in your browser console when saving.

    Once done, share the screenshot or screen recording link with the console open, so we can check for the errors.

    You can upload screenshots using this tool and add the link here.

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this ticket.