Updating Failed, Could not update meta values of footnotes in database

Hello,

We apologize for the issue you are facing with the Rank Math plugin. It sounds like a frustrating situation, and we appreciate you providing detailed information about the errors and the steps you’ve already taken.

The error message you are encountering, "Updating failed. Could not update the meta value of footnotes in database," could be related to a few different factors. Here are some additional troubleshooting steps you can try:

1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and look for any JavaScript errors that might be preventing Rank Math from saving changes. If you see any errors, please take note of them.
   
   

2. Firewall Settings: Since you’ve already whitelisted Rank Math in Wordfence, ensure that there are no other security plugins or server-level firewalls that might be blocking access to the necessary files. You can check if the following files are accessible:

   • /wp-json/rankmath/v1/updateMeta
   • /wp-json/rankmath/v1/updateSchemas
   • /wp-json/rankmath/v1/updateRedirection
   • /wp-json/rankmath/v1/getFeaturedImageId
   • /wp-json/rankmath/v1/getHead

3. Check for Conflicts: Sometimes, other plugins or themes can conflict with Rank Math. Try temporarily deactivating other plugins to see if the issue persists. If it resolves the issue, reactivate them one by one to identify the conflicting plugin.

4. Server Configuration: If you are still encountering a 404 error when accessing /wp-json/rankmath/v1/updateMeta/, it may be worth checking with your hosting provider to ensure that your server configuration allows REST API requests.

If these steps do not resolve the issue, we recommend replying to this ticket with any error messages you find in the console or any additional details about your setup. A human agent from our support team will then take over and assist you further.

Thank you for your patience, and we look forward to helping you resolve this issue!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

Hello,

Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

The temporary login URL you shared has expired. Can you please renew or extend it so we can check the issue further?

Also, please share your website’s recent error logs so we can determine what’s causing the issue.

You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

Again, we deeply apologize for the inconvenience you experienced.

Looking forward to hearing back from you.

Hello,

For the web.mt.com.tw website, the issue is with your Wordfence blocking Rank Math’s update route as you can see from the screenshot below:

In this case, please contact the support folks from Wordfence to get this sorted out, or you may follow this guide.

As for your main website, please share your website’s FTP login here so we can debug this issue further.

Looking forward to helping you.

Hello,

We can still see your website http://www.mt.com.tw is blocking our API route, so we have gone ahead and whitelisted the route in WordFence. Please check from your end if the issue persists.

Looking forward to hearing back from you.

Hello,

Glad that everything has been sorted out.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.