Updated payment details but subscription cancelled??!

#964113
  • Resolved Aspire Digital Solutions
    Rank Math business
    Content AI Creator

    Hello,

    Our card had changed last year, and I updated the payment details after realizing it. But my subscription never renewed, what went wrong?

    I am not sure what my old subscription was, but I need to find a way to get that back.

    Thank you for the help.

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.

    However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired. You can purchase a new subscription from our site: https://rankmath.com/pricing

    It will not affect your site’s SEO setup and all the settings and data will stay the same on your site.

    Hope that helps. Let us know if you need any other assistance.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Updated payment details but subscription cancelled??!’ is closed to new replies.