Update the Rank-Math Pro Plugin

#893677
  • Resolved CrystalsFirst GmbH

    1 year, 1 month ago

    Rank Math pro

    Hello dear Rank-Math Team,

    I have been trying to update the Rank Math Pro plugin in WordPress for a few days. I always get the following error message:

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I wanted to download the latest version directly from our account and install it manually, but I only get the download link for the free version.

    How can I update the plugin?

    Best regards
    Anne

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 1 month ago

    Hello,

    We apologize for the issue you are facing with updating the Rank Math Pro plugin. The error message you are encountering typically indicates a problem with the zip file format or the download process itself.

    To manually update the Rank Math Pro plugin, please follow these steps:

    1. Download Rank Math PRO: First, ensure you are logged into your Rank Math account. You can download the latest version of Rank Math PRO from your account area.
      Download Rank Math PRO

    2. Upload the Plugin to WordPress: After downloading the zip file, go to your WordPress dashboard and navigate to Plugins → Add New. Click on Upload Plugin.
      Upload plugin manually

    3. Install the Plugin: Choose the Rank Math PRO zip file you downloaded and click on Install Now. If you have an older version of Rank Math PRO installed, you may see an option to replace it.
      replace the previous version

    4. Activate the Plugin: Once installed, make sure to activate the plugin.

    If you continue to experience issues with downloading the PRO version or if the problem persists after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope this helps resolve your issue!

    Rakibuzzaman Siam

    1 year, 1 month ago

    Hello,

    It seems like you purchased the plugin with some other email address because we can only see the Content AI Expert subscription on your account.

    Can you please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.

    For more details, you can check this URL:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Thank you.

    CrystalsFirst GmbH

    1 year, 1 month ago

    Rank Math pro

    Hello,

    Thank you very much for the quick reply.

    Unfortunately I don’t know which email address is linked to our Pro account, so I would forward an invoice to you. How does this work? I can’t add attachments in the ticket.

    Best regards
    Anne

    Ike

    1 year, 1 month ago

    Hello,

    You can share screenshots using this tool: https://imgur.com/upload

    You can also share details(ID) of the subscription with us.

    We anticipate hearing back from you.

    Thanks.

    CrystalsFirst GmbH

    1 year, 1 month ago

    Rank Math pro

    Hello,

    thank you for your answer.

    Here are the details of our subscription:

    Order ID: RANKMATH241004-7354-55968B Order
    Created: 4 October 2024
    Paid In Full: 4 October 2024

    Purchaser
    Serghei Glinca
    CrystalsFirst GmbH

    Do you need more informations?

    Best regards
    Anne

    Miguel

    1 year, 1 month ago

    Hello,

    The invoice you shared is for the Content AI subscription and not for the PRO subscription.

    If you do find the invoice for the PRO subscription you can share that with us and we’ll help you locate the account.

    Thank you.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Update the Rank-Math Pro Plugin’ is closed to new replies.