Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
It seems that you have created this ticket using your free Rank Math account. Can you please share the email address you used to purchase your PRO subscription so we can verify the purchase?
As for the issue, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
After doing so, please try to update the plugin again.
Let us know how that goes. Looking forward to helping you on this one.
must we buy another subscription
https://prnt.sc/Vn4eWJnxqxUc
?????
Hello,
The subscription that was on this account expired for a failure in completing the payment for the renewal.
If you would like to purchase another subscription you can do so from here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
Ils annual ? First year you said it was unlimited
Hello,
We never had a lifetime deal for our subscription and it’s clearly indicated in the invoice for your purchase that it would renew in the next year.
Don’t hesitate to get in touch if you have any other questions.
Sorry
Now i dont have from what to pay
Bad news for me
Hello,
If you don’t want to pay then you can keep using the Free version of our plugin. All the settings that you made using the PRO features will remain there and you won’t lose anything.
Please don’t hesitate to get in touch in case you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
