update problems

#175867
  • Resolved Mario Mangone
    Rank Math pro
    Content AI Starter

    My Rank Math-Pro doesn’t updates automatically,
    I had this problem about 10 days ago, you guys solved it, thanks
    but now it is back again. No updates automatically.
    The problem was: my email mail address in my profile is different than
    the email address used when i purchased the subscription. (m********@b************).
    I know that if i login from my original email, i will solve the problem until next update,
    but i would prefer to have the future updates automatically.
    We might solve the problem if your the billing dept. will synchronizes my emails.
    Thanks
    p.s.
    please reply to my original email: m********@b************

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting the Rank Math today. Sorry for the delay and any inconvenience that might have been caused due to that.

    Please head over to the WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to trigger the automatic updates and fix the issue.
    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Please email the accounts team at s******@r***********. They will assist you better with your account combine/merge request.

    Let us know if you need any further assistance. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘update problems’ is closed to new replies.