Update PRO 3.0.6 not working

#343255
  • Resolved Bart van Ouwerkerk

    3 years, 10 months ago

    Rank Math pro

    Message in WP plugins:
    Automatic updates are not available. It seems that you don’t have an active subscription for Rank Math SEO PRO.
    Did all the suggested things like disconnect reconnect, but alas, to no avail.
    Please advise.
    Sincerely,
    Bart

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    You have opened this ticket with a Free Rank Math account.

    Could you please share the email ID you used to purchase the subscription of Rank Math?

    You can add the email in the sensitive data section.

    We look forward to helping you.

    Bart van Ouwerkerk

    3 years, 10 months ago

    Rank Math pro

    Hello Bart van Ouwerkerk,
    Thank you for your purchase. Below is your product delivery information.
    Manage Your Orders

    Your Order
    PRO Subscription
    Subscription renews every 1 year. Next charge: 15/11/2022 (US$ 71,39).
    Full Terms and Subscription Management
    US$ 59,00 x 1

    Charges will appear on your bill as PP* FS rankmath
    Order Reference: RANKMATH211115-2053-52340
    View Invoice
    Tax: US$ 12,39
    Total: US$ 71,39

    Jeremy

    3 years, 10 months ago

    Hello,

    Thank you so much for providing your information.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Bart van Ouwerkerk

    3 years, 10 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Nigel

    3 years, 10 months ago

    Rank Math business

    Hello,

    Sorry for the inconvenience if it was not mentioned earlier, please may you also add the URL of the website in the sensitive data area.

    Looking forward to helping you.

    Rank Math

    3 years, 10 months ago

    Hello,

    We have reverted to your email.

    Can you please check that since you have 2 accounts with us and we can merge them to fix the issue for you?

    Looking forward to helping you. Thank you.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Update PRO 3.0.6 not working’ is closed to new replies.