Update of Wordpress : RM stop to work

#116934
  • Resolved Andy Dufresne
    Rank Math free

    After Update WordPress 5.6 , Rank Match (with last update)stop to work

    Score disappear & Edit is inactive

    I tried all

    * Desinstall & Reinstall Rank Math
    * Clean Transient Data
    * Enable Jquery migrate helper

    Impossible to work again

Viewing 11 replies - 1 through 11 (of 11 total)
  • Ralf Reymann
    Rank Math pro

    I have same problem. Changing existing post deletes all focus keywords! title is not shown and much more problems!

    Andy Dufresne
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Andy Dufresne
    Rank Math free

    Yes, Same Bug with Last Big Updates WordPress in August: The Plugin is blocked, frozen

    Ralf Reymann
    Rank Math pro

    I dont know why plugin is not testet before with alpha or beta versions of wordpress before wordpress roles out final version. I use Pro version an pay for the service – so a broken plugin which deletes data is a worst case. I hope for an update soon.

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    The page you referenced in your screenshot seems to be working fine.

    I have shared a screenshot in the sensitive data section showing that.

    Have you tried a hard refresh to clear cache JS and CSS file with the page in question opened?
    Windows: Ctrl + F5
    Mac/Apple: Apple + R or command + R
    Linux: F5

    Please let us know if that works on your end as well?

    Ralf, we are sorry about this but we do test new releases multiple times on our own installs as well as by hundreds of volunteers signed up for beta testing at WordPress Dashboard > Rank Math > Status & Tools > Version Control

    This seems like a cache issue and if you are still facing this, please open a new ticket in the Pro/Business section so we can help you better.

    Thank you.

    Ralf Reymann
    Rank Math pro

    Hi, i already opend own topic an 5 other users told they have the same problems:

    https://support.rankmath.com/ticket/plugin-broken-with-wordpress-5-6-urgend-problem/

    Andy Dufresne
    Rank Math free

    ARE YOU SERIOUS ??

    27 Hours to answer that : “The page you referenced in your screenshot seems to be working fine.”

    Work Nothing. Your plugin stop to work with the update of WordPress

    Andy Dufresne
    Rank Math free

    Sorry, Resolved with CHROME instead of Firefox

    Ralf Reymann
    Rank Math pro

    I can confirm – with chrome it works – but why not in firefox…

    Andy Dufresne
    Rank Math free

    With Firefox, I find solution

    Install CCleaner and clean all inside browsers, after it works

    Hello,

    We glad to be of help and happy that the issue is resolved.

    If you need further help or with anything else, please open a new support ticket here so we can help

    We are always here for assistance.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Update of Wordpress : RM stop to work’ is closed to new replies.