Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you please share the error you are getting upon updating the PRO plugin on your website? You can also take a screenshot of the issue using this tool and add the link in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Also, you mentioned that your developer installed it on your website. Have you already contacted your developer about this issue? However, we are checking the email address you have provided to locate any subscription for the PRO version.
I hope that helps. Thank you, and looking forward to your update.
These plugins failed to update:
– Rank Math SEO PRO (from version 2.0.3 to 2.5.0)
Rank Math SEO
Deactivate | Settings | Setup Wizard
Rank Math is a revolutionary SEO product that combines the features of many SEO tools and lets you multiply your traffic in the easiest way possible.
Version 1.0.61 | By Rank Math | View details | Getting Started | Documentation
Disable auto-updates
Select Rank Math SEO PRO
Rank Math SEO PRO
Deactivate
Super-charge your website’s SEO with the Rank Math PRO options like Site Analytics, SEO Performance, Custom Schema Templates, News/Video Sitemaps, etc.
Version 2.0.3 | By Rank Math | View details
Disable auto-updates
Automatic update scheduled in 12 hours.
There is a new version of Rank Math SEO PRO available. View version 2.5.0 details. Automatic update is unavailable for this plugin. Please Rank Math SEO PROconnect for automatic updates.
Hello,
Thanks for your reply.
If you do not have an active Rank Math PRO subscription, then you will have issues while updating it. This is one of the main reasons why we suggest users to not use the pirated version of the plugin.
However, please allow me to forward your Email ID to our accounts team so that we can verify your subscription.
Looking forward to helping you.
Thanks.
I thought that it might be a pirated version. I want to have the proper paid version. What do I need to do?
Hello,
Thanks for your reply.
You can purchase the paid version of Rank Math from our pricing page: http://rankmath.com/pricing
Here is the link to the plans comparison chart:
https://rankmath.com/pricing#comparison
Please have a look at this easy to follow tutorial guide to properly install and setup Rank Math on your website: https://youtu.be/dTvZuMRzW4w
We also have some great articles to get you started with Rank Math:
https://rankmath.com/kb/how-to-access-setup-wizard/
https://rankmath.com/kb/general-settings/
https://rankmath.com/kb/titles-and-meta/
https://rankmath.com/kb/score-100-in-tests/
Please let us know if you need any further assistance, it will be our pleasure to assist you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
