Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
It seems that the subscription is under a different account from the email address we shared in the sensitive data section.
Would you like us to merge the two accounts? If so, what is the preferred email address to keep using?
Looking forward to hearing back from you.
Yes I want to merge the two accounts. I use two email addresses for the same site …. https://shopbutic.com/. The preferred address is c********@g********
I want to update to 3.0.11
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please navigate to WP Dashboard > Rank Math > Dashboard > Help and disconnect & reconnect your Rank Math account to update the PRO version.
Hope this helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
