Hello,
Thanks for contacting us and we regret the inconvenience caused!
Could you please confirm whether you purchased the PRO subscription using the same account which you’ve used to post this ticket?
If that’s not the case, then you can log in from your paid account and download the PRO plugin from your Rank Math account’s dashboard: https://rankmath.com/my-account/
Looking forward to helping you.
Thanks!
Yes, the same account, l************@g********.
The plugin cannot be found on the account.
Hello,
Thanks for your reply!
Please send a mail regarding the issue, on s******@r***********, to our account section, and they will be able to help you.
Please let us know how it goes.
Thanks!
I have sent the email but no one has responded to it and solved the issue for me.
Hello,
Thank you for the update.
I’ve already informed our accounts department about your purchase and will get back to you shortly. We appreciate your patience regarding this matter.
Could you please also share the order number/ID you should have received in your email upon purchasing? You can add them to the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Rank Math Team
Hello Lawrence Dogah,
Thank you for your purchase. Below is your product delivery information.
Manage Your Orders
Your Order
Business Subscription
Subscription renews every 1 year. Next charge: 17/02/2022 (US$199.00).
Full Terms and Subscription Management
US$199.00 x 1
Charges will appear on your bill as FS *rankmath
Order Reference: RANKMATH210217-2411-45406
View Invoice
Tax: US$0.00
Total: US$199.00
You have received this email after an order made through FastSpring – an authorized reseller.
Hello,
Thank you for that additional information.
I’ve already updated our accounts department for your purchase and will fix this issue with your account. We apologize for the delay and appreciate your kind patience regarding this matter.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
Let the account team also downgrade the current $199 package to $59 package for us, and refund the remaining amount to our card for us.
Thank you for your understanding.
Lawrence.
Hello,
I also noted this request. Our Accounts Department will get in touch with you very soon.
Thank you
Hello,
The purchase has been made from i***@s***********************
Would you like us to merge the two accounts? Which one do you want to keep?
Also, downgrading a package adds the extra money you paid into our credit system which will be used next year for renewals.
If that is not what you want, would you like us to refund the Business purchase and then you can purchase the PRO license for $59 from the correct account?
Please let us know how you want to proceed.
Thank you your response.
Kindly refund the Pro $ 199 subscription so that I can subscribe for the pro $ 59 one.
Kindly use this email ID: i***@s***********************’s account for all my transactions with your company.
Hello,
Thank you for the update, and sorry for the delay.
I’ve already forward your refund request to our accounts department and will receive a confirmation shortly.
In the meantime, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
I have not up to today, received any information from your account department regarding the refund yet as promised.
You prompt action on this would be highly appreciated.
Lawrence
Hello,
We do apologize for this unexpected delay. We have sent this follow-up to our Accounts department and you should hear from them shortly.
We appreciate your time and patience on this one. Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
