Update failure

#1015812
  • Resolved Gary Jesch

    5 months, 3 weeks ago

    Rank Math free

    I received this error when I tried to update my plug-in on my site at https://wideworldvideo.com – Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 1 replies (of 1 total)
  • Jeremy

    5 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    This issue is related to the PRO plugin, and it seems that your account is currently on a Free account. Your previous Rank Math PRO subscription has already ended last month, so you currently have no access to the PRO updates.

    Here’s a guide you can follow: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    To continue using the PRO features and receive updates, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/

    Don’t hesitate to get in touch with us if you have any other questions.

    RankBot

    4 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Update failure’ is closed to new replies.