Update fails when updating from 3.0.84 to 3.0.86

#1026227
  • Resolved noble fields

    5 months ago

    Rank Math free

    Why are we not able to update Rank Math PRO?

    update fails when updating from 3.0.84 to 3.0.86
    UPDATE LOG ==========

    Rank Math SEO PRO
    —————–
    Updating plugin: Rank Math SEO PRO
    Downloading update from https://rankmath.com/download/510590/seo-by-rank-math-pro.zip?
    Unpacking the update…
    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    and that is all the information we get.

Viewing 1 replies (of 1 total)
  • Adetayo

    5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address. Can you please share the email address which you used to purchase the PRO plugin or you can search and forward the receipt from FastSpring.com so we can locate your account?

    Back to your issue, one possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.

    For more details, you can check this URL:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Thank you.

    RankBot

    4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Update fails when updating from 3.0.84 to 3.0.86’ is closed to new replies.