Hello,
We apologize for the issue you are facing with the Rank Math PRO update. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the zip file being corrupted or not properly formatted.
Here are a few steps you can take to resolve this issue:
- Check Your PHP Version: Ensure that your server is running a supported version of PHP, as Rank Math requires a stable version to function correctly. You can refer to our guide on upgrading your PHP version for assistance.
- Manual Update: If the automatic update fails, you can manually download the latest version of Rank Math PRO from your Rank Math account and upload it via FTP or your hosting control panel.
- Clear Cache: Sometimes, caching plugins can interfere with updates. Clear your site cache and try updating again.
- Check File Permissions: Ensure that your WordPress installation has the correct file permissions to allow updates.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
send me the file i do not have access to PHP update, server, or testing site, this is all on a live site and is set up that way on woocommerce/wordpress
Hello,
It seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
