Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

#848695
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the update. The error message "PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature" typically occurs due to a few reasons:

    1. Problem with the Zip File: The plugin zip file may have been corrupted during download. We recommend downloading the latest Rank Math PRO version from your account and trying to install it again.

      PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature error

    2. Updating While Connected to a Free Account: If you are trying to update the PRO version while connected to a free account, please ensure you are logged into the correct PRO account. You can disconnect your account by navigating to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account. After that, reconnect using the correct account.

      disconnect account

    3. Not Enough Storage Space: If your web server does not have enough storage capacity, it may prevent WordPress from unzipping and uploading the file contents. Check if you can upload other files (like images or other plugins) to see if storage is the issue.

    If you continue to experience this error after trying these solutions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math

    Princess

    1 year, 3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Assuming that the Free and PRO versions are already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

    Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:
    Transients

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :’ is closed to new replies.