Hello,
I’m sorry to hear that you are facing issues updating the plugins on your domain due to the "PCLZIP_ERR_BAD_FORMAT (-10)" error. This error usually occurs when there is an issue with the zip file you are trying to upload, or if there is not enough memory on the webserver to unzip and upload the file contents.
To resolve this issue, you can follow these steps:
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Check the Zip File: Ensure that the plugin zip file is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website. Here is the link to download from your account: Rank Math Account.
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Disconnect and Reconnect Account: If you are trying to update the PRO version while connected to the free account, you need to confirm your email address and reconnect the website to the PRO account. You can follow the steps mentioned in this guide: Updating PRO Version While Connected to Free Account.
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Check Storage Space: If the error persists, it might be due to insufficient storage space on your web server. Check if you can upload other files like images or videos. If not, consider deleting unnecessary files or contacting your web host for more storage space.
If you have followed these steps and are still facing issues, please feel free to reach out to our support team directly by opening a support ticket here. Our experts will be happy to assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you. If you need any further assistance, please don’t hesitate to ask.
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Ā» Rank Math
Fatal Error Happening on Some Installations After 1.0.49 Update Ā» Rank Math
How to Fix āAutomatic Update is Unavailable for this Pluginā Error in Rank Math Ā» Rank Math
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you have connected your website to one of the free accounts on Rank Math.
Can you please share the email address of that Free account so we can merge it with your PRO account?
Also, please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Hi
The account never switch its log with d***************@g********
I see all pro on fr UK es subdomain but can’t upgrade and still in pro on the setting. I already disconnect reconnect but still can’t update
William
Hello,
As per checking your account, your Rank Math PRO subscription expired on May 27, 2024.
You will have to make a new purchase: https://rankmath.com/pricing/
It will not affect your siteās SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hello,
Sure, let us know how this goes.
We’ve also checked your account, and it is already upgraded to the PRO version. Please follow our previous advise to reconnect your website/s and update the PRO plugin.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
